JOB ADVERTISEMENT

POSITION: Officer, Digital Fraud and Channels Monitoring

DEPARTMENT: E-Banking Operations

ADVERT END DATE: 29th October 2025

BAND:                         01

JOB PURPOSE: The role holder is responsible for monitoring transactions to ensure the Bank’s digital channels / products are protected from fraud.

KEY JOB RESPONSIBILITIES:

• Monitor real time queues and identify high-risk transactions for appropriate actions by considering parameters such as spend limits, fraud assessment scores, rules, etc.
•  Observe transactions to identify suspicious/fraudulent activities such as account take-over, friendly fraud, theft and similar other risks.
• Ensuring the enforcement of PCI DSS standards within the Card Data Environment.
•  Identify fraudulent transactions and cancel them from further processing
•  Obtain customers’ validation (via Contact Centre) to confirm or cancel authorization
• Monitor and take actions on account data compromise notifications received from the Payment Schemes- MasterCard, Visa, etc.
• Generate suspicious activity reports.
•  Ensure confidentiality of all information collected during investigations.
• Assisting in the education/training of digital risk issues in the digital space.
•  Ensuring that ATMs and all digital channels are up and running 24/7.
•  Providing remote support for custodians on ATM issues and escalating issues for service provider resolution.
•  Ensure all network related challenges and digital channel interface downtimes are reported to IT promptly for resolution
•  Monitor card transactions and notify card services on customer challenges such as unsuccessful withdrawals, online transactions, etc.
• Monitor digital channels (IB, MB and USSD) transactions and notify system administrators on service downtimes and follow up for service restoration.

QUALIFICATION/EXPERIENCE:

• Minimum of a bachelor’s degree or equivalent

• A minimum of three (3) years’ experience in digital banking