JOB ADVERTISEMENT

POSITION: DIGITAL CHANNELS SUPPORT OFFICER

DEPARTMENT: TECHNOLOGY – IT OPERATIONS/ DIGITAL BANKING SUPPORT

BAND:  O3

ADVERT END DATE: May 12, 2025

JOB PURPOSE: This role is responsible for providing first level technical and operational support for digital channels to ensure operational efficiency within the Bank and enriched client experience.

KEY JOB RESPONSIBILITIES

• Provides technical support for all digital channel users to ensure continuous service availability.
• Resolves first level digital channels issues to ensure operational efficiency.
• Supports the monitoring of the performance of digital channel systems and services, ensuring early detection and resolution of issues.
• Provides technical support for digital Channel related projects to ensure project success.
• Provides timely escalation to relevant stakeholders on identified issues for rapid resolution.
• Contributes to the development of standard operating procedures and technical reports related to issue resolution of digital channels for issue resolution to ensure compliance with set policies

QUALIFICATION/EXPERIENCE:

• Must have a Bachelor’s degree in Information Technology or related field
• A minimum of three (3) years relevant experience in digital channel support within the financial services industry.
• Experience with cloud computing and DevOps tools and technologies
• Certification in IT Service Management (ITIL Foundation, etc.) and/or Digital Banking (CDBP, CEBS, etc.)