JOB ADVERTISEMENT

POSITION: END USER SUPPORT OFFICER

DEPARTMENT: TECHNOLOGY - IT OPERATIONS/ IT SERVICE MANAGEMENT

BAND:  O1

ADVERT END DATE: October 23,2025

JOB PURPOSE: The role holder is responsible for providing quick assistance, troubleshooting and resolution of end-user IT related issues.

KEY JOB RESPONSIBILITIES

• Provides first level on-site IT Support for all software and hardware related issues to facilitate IT services to end-users.
• Manages the Incident and Request Schedule and updates progress of resolution.
• Performs hardware deployments and replacements when required.
• Provides training to end-users on how to use the bank’s software and systems when required.

• Prepares reports on end user activities for management attention.

• Stays up-to-date with the latest developments in technology and recommends improvements to existing systems and processes

QUALIFICATION/EXPERIENCE:

• Must have of a Bachelor’s degree in IT, Computer Science or related course
• At least two (2) years banking experience with at least two (2) years in a similar role.
• Certification in IT Service Management (ITIL Foundation, etc.)