JOB ADVERTISEMENT

POSITION: Branch Operations Officer

DEPARTMENT: Operations (Branch Operation)

BAND: 03

ADVERT END DATE: August 22, 2025

JOB PURPOSE: The role holder is responsible for performing operational activities to ensure that the branch achieves its established objectives and delivers efficient customer satisfaction.

KEY JOB RESPONSIBILITIES

• Processes clearing and in-house cheques, outward transfers, internal standing orders, and other transactions in compliance with policies and regulatory requirements.
• Processes Fixed/Call deposits and performs daily reconciliation of all blank investment certificates to ensure effective distribution and safety.
• Replenishes branch ATMs to reduce in-branch visits and facilitate efficient service delivery to customers.
• Processes customer payment orders and statements (both visa and normal) and daily reconciles blank sheets for reporting.
• Processes customers' salaries and forwards bulk instructions to Operations for processing
• Processes Foreign Cheques, sending them to Trade Operations for verification and payment
• Reconciles ATM transactions, GLs, and all branch suspense accounts in line with the requirements of the Bank to inform reporting and decision-making.
• Processes commissions on back-office transactions in line with approved tariffs.
• Reviews and submits branch vouchers to the call-over unit for validation of transactions.
• Reviews GLs and prepares reports for Management attention.

QUALIFICATION/EXPERIENCE:

• Minimum of a Bachelor’s degree
• A minimum of three (3) years banking experience